Privacy Policy

 

At Royal Electricals & Sanitary, we are committed to safeguarding your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, phone number, email address, billing/shipping address.

  • Order & Transaction Details: Product orders, payment information (processed securely), and delivery instructions.

  • Communication Data: Messages, feedback, support queries, and inquiries sent via our forms, WhatsApp, or email.

  • Device & Usage Data: IP address, browser type, device information, and website interaction history for analytics.

2. How We Use Your Information

Your data helps us to:

  • Process and deliver orders efficiently

  • Respond to your queries and provide support

  • Send order updates, shipping details, and important notifications

  • Share promotional offers, discounts, and new product updates (only with your consent)

  • Improve our website’s design, performance, and product offerings

  • Ensure secure and legal use of our services

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, understand user behavior, and improve functionality. Cookies help us remember your preferences and personalize content. You can disable cookies via your browser settings, though some site features may not function properly.

4. Data Security

We implement industry-standard security practices to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. All payment transactions are processed through secure, encrypted gateways, and we do not store your card details.

5. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal data. Your information may be shared only:

  • With trusted third-party service providers (e.g., courier services or payment gateways) strictly for fulfilling your order or service

  • When required by law, legal process, or regulatory authorities

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You can request to delete or update your information at any time.

7. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request correction or updates to inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw your consent to marketing communications

To exercise any of these rights, please contact us directly.

8. Third-Party Links

Our website may contain links to third-party platforms or payment gateways. We are not responsible for the privacy practices or content of those websites. We encourage you to read their policies before sharing your information.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services or legal requirements. All updates will be posted on this page with a revised date. Please review this page regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, feel free to reach out to us:

📍 Address:Near Railway Station West Chalakkudy
📞 Phone:8281841439
📧 Email: https://alhartitechnicalservices.com/privacy-policy/